Our Business Hours Monday – Friday, 8:30 a.m. – 5:30 p.m. NZST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Great news – we’ve now standardised our shipping charges! We ship world-wide for a flat fee of $3.95 USD. And If your order totals more than $49, we’ll waive the fee and ship your order for FREE. 

Which payment methods are accepted in the Online Shop?

We give you the option of paying through either Paypal or Stripe. This means you can use any Visa, Mastercard, or American Express Credit Card or Debit Card at the checkout. Please don’t hesitate to get in touch with us if you’re having any trouble with the payment process. 

How long will delivery take?

We batch order and ship directly from the manufacturer. That’s how we manage to keep our prices so low! This means delivery times usually take anywhere between 2 and 3 working weeks. We know how exciting it can be when a scratch map is on its way, so we’ll send you the tracking code as soon as your parcel is dispatched.

What currency are prices quoted in?

All prices on ScratchMaps.net are quoted in United States Dollars (USD) by default. You can change the display currency via the currency switcher at the bottom of the page.

Payments made from a foreign credit card will be automatically converted by our payment processors

How secure is shopping in the Online Shop? Is my data protected?

Your online data is completely secure at ScratchMaps.net. 

All payments are encrypted and handled by our trusted payment providers.

Your personal data will only be used by scratchmaps.net and never shared. Please read our privacy policy for further details.

Do I receive an invoice for my order?

Absolutely! You’ll receive an invoice from our system as soon as the payment is verified. This usually takes 1-2 hours after you lodge your order.

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    A customer service representative usually responds within 24hours.